Help with CouchCast
CouchCast Support
For playback problems, open Diagnostics in CouchCast and copy the redacted report. Include it with your message along with the macOS version, Chromecast model, and what you were trying to play.
Product support
Email support@couchcast.app. Do not attach private media files. A short description and the app’s redacted diagnostics report are usually enough to begin investigating.
Receipts, downloads, and refunds
Dodo Payments handles checkout, receipts, payment questions, and download entitlements. Use the customer portal linked from your receipt to request a fresh download. For a product problem or refund request that needs CouchCast context, contact the support address above and include the purchase email and receipt identifier, but never send payment-card details.
Before contacting support
Confirm the Mac and Chromecast are on the same local network, that CouchCast has Local Network permission in System Settings, and that no VPN or firewall is blocking local traffic. If a particular file fails, mention whether it is MKV or MP4 and whether subtitles were selected.